How to create a customer relationship database with excel

how to create a customer relationship database with excel

Design, Build and Utilize Your OWN Custom CRM System In Excel Masterclass. wanted to take control of your sales pipeline and customer relationship management? Harness the power of Excel and combine it with your customer data to. How to Create a Customer Sales Map from Excel or Any CRM You're probably swimming in data, in Excel, Salesforce, or another CRM. . truth for customer data is in one or more systems, such as customer relationship management ( CRM). How to create a customer relationship management sheet in Excel Learn how to organise client databases in Excel with the help of this free spreadsheet.

Last Contact - When you make a contact, you record the date in the Last Contact field. The highlighting will make the cell green if the contact was recent, pink if it has been a long time since that last contact, or yellow for somewhere in between. Next Contact - Planning follow-up communication is important, so use this column to record the date for the next contact and use the Next Action column to enter a code that describes what your follow-up action will be.

Notes - There are many ways that you can record notes about communications with your leads. You could add cell comments as shown in the screenshot image above. You can use a Notes column with Wrap Text turned on though for long notes, that will make the table messy.

Excel Magic Trick #184: Setup Database in Excel

You can also use the optional ContactLog worksheet, to record notes about each individual communication. Sales Log - If you want to create monthly or quarterly or annual sales reports, you'll need a way to record individual sales. Field is the column in the database that contains information of the same type about all objects. Records and database fields correspond to the rows and columns of a standard Microsoft Excel spreadsheet. If you know how to do a simple table, then creating a database will not be difficult.

Creating DB in Excel: Our challenge is to form a client database. For several years, the company has several dozens of regular customers. It is necessary to monitor the contract term, the areas of cooperation and to know contacts, data communications, etc. How to create a customer database in Excel: Enter the name of the database field column headings.

Enter data into the database. We are keeping order in the format of the cells. If it is a numerical format so it should be the same numerical format in the entire column.

how to create a customer relationship database with excel

Data are entered in the same way as in a simple table. If the data in a certain cell is the sum on the values of other cells, then create formula.

Free Excel CRM Template for Small Business

Assign the name of the database. Select the range of data - from the first to the last cell. Right mouse button - the name of the band. We give any name. Check that the range was correct. The main work of information entering into the DB is made.

how to create a customer relationship database with excel

For easy using this information it is necessary to pick out the needful information, filter and sort the data. Select the range you want to sort. Then system offers automatically expand the selected range. Here's the Form example I created —try it out and submit your fake data!

Creating a database in Excel for customers with examples and templates

Change your form's settings This section allows you to choose who can see the form, and how many responses each person is allowed to submit. You can also customize a few aesthetic options, like question order and progress bars. This feature is especially useful for internal data entry, or for outsourced freelancers entering data from assigned company accounts. If you're making a generic contact form as an easy way for people to get in touch with your team, you'll likely want the same settings.

how to create a customer relationship database with excel

Add some questions The questions you'll add to your form will depend on the data you want to collect, so think through the questions you'll need for your own form. Try to collect data in a way that will make it easy for you to manipulate it later—ask generic questions with each answer in its own field.

For example, rather than allowing a user to enter a free-form answer to a question, offer fairly comprehensive text-based choices in a multiple-choice question. Just enter the questions you want, pick the answer type, and Google will automatically create rows in your spreadsheet for each of your form's questions. Here are some sample responses to my demo form for this tutorial: As you can see, complicated text answers are difficult to read and also difficult to use in a meaningful way without directly analyzing the content.

Some situations make sense for long-form answers like when you expect only a few responses and have time to read them all. That's why it's best to make sure each question will only get a one-word answer—that gives you a lot more flexibility. So now you have some data, what do you do with it?

Once you have changed the Form Responses sheet's name to something more appropriate, we can take the information in that information and put it into another sheet. Here's what the formula would look like for the form we just created: H" Customer Data is where any new form submissions are saved.

The formula to import the data into a separate spreadsheet would look like this for my example: H references the range of the original data to import. When you enter this formula, you'll have to authorize the new spreadsheet to access the data—just click the "Allow access" button that'll pop-up beside that cell.

Now you can access form submission data in any of your spreadsheets and worksheets! From here, you can do all manner of things.

Creating a database in Excel for customers with examples and templates

Create a Contact Management System In this tutorial you will learn: Managing customer and contact data in a spreadsheet is a time-tested business practice. Contact information, including each person's name, phone number, email, company, website, and social profiles. Source of the lead or customer website signup, social media, paid advertising, etc A system or code for their lead nurture stage. Customer Value single purchase, lifetime value, or whatever is appropriate.

Information about interactions dates, topic, significant notes, etc. The caveat, of course, is that you have to build it. Label some columns Be sure to add a column for any information you want to keep track of. Manually enter or import data The point of a CRM is to track contact data and customer lifecycle changes in a format that you can query later. In the previous section, I showed how to set up a form to collect data from an outside source rather than via one of your team members or direct collaborators.

The form we created was designed for prospective new customers, though it can just as easily be used by myself or any member of my team to quickly input the data in a structured way. In order to keep your functions separate from the data which you might be copying and pasting in the futureI recommend creating a row below your headers specifically for your formulas and hiding it when not in use. You will hide this row by right-clicking on the gray area to the left with the row number on it, then selecting Hide Row.

To define and name an entire column, right-click on the gray box with the letter at the top of the column and select Define Named Range. Do this for all of your main data ranges in the image I just showed a large range of cells as an example. You can now access those ranges simply by typing the short name you used when naming them do note that it's case-sensitive. Manipulate your data with formulas To do that, let's set up an ID for each new entry. You might wonder why you need an ID when the row clearly has numbers next to it.

Having a dedicated ID for each entry solves that problem. So rather than changing the actual data, if you modified the information in the CRM sheet, you would break your formulas! If you want to add additional information manually, you can add more columns to the right of your last data-filled column.